Refund Policy

Effective date: August 26, 2026

1. Subscription Overview

Diez offers a premium subscription that provides additional features beyond the free tier. Subscriptions are billed on a monthly recurring basis through Stripe. When you subscribe, you authorize us to charge your payment method automatically each month until you cancel.

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription price at each renewal.

2. Three-Day Refund Window

You may cancel your subscription and request a full refund at any time within three (3) business days of the date you first subscribed (or the date of your most recent renewal). To receive a refund under this policy:

• Contact us at support@diezapp.com within three business days of your purchase.
• Include your account email address and a request to cancel and refund your subscription.
• We will process your refund within 5–10 business days to the original payment method.

This three-day window is provided as a courtesy and exceeds the minimum required by applicable law. It is intended to give you confidence to try premium features risk-free.

3. Cancellation After the Three-Day Window

If you cancel after the three-day window, no refund will be issued for the current billing period. Your subscription will remain active until the end of the current paid term, and you will continue to have access to premium features through that date. After that, your account will revert to the free tier and you will not be charged again.

To cancel, contact us at support@diezapp.com or use the Manage Subscription option in the app. Cancellation takes effect at the end of the current billing cycle — you will not lose access immediately.

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address.
• The date of the charge you wish to dispute.
• The reason for your refund request.

Send your request to support@diezapp.com. We aim to respond to all refund requests within 2 business days.

5. App Store Purchases

If you purchased your subscription through the Apple App Store or Google Play Store, your purchase is subject to that store's refund policies. We do not have the ability to issue refunds for app store purchases directly.

• Apple (iOS): Request a refund through Apple's Report a Problem page or contact Apple Support.
• Google (Android): Request a refund through Google Play's refund process or contact Google Support.

Even for app store purchases, you can cancel your subscription at any time through the app to prevent future charges.

6. Billing Errors

If you believe you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge after you successfully canceled — please contact us immediately at support@diezapp.com. We will investigate and correct any legitimate billing errors promptly.

7. Free Trials and Promotional Offers

If you signed up through a free trial or promotional offer, your subscription will convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. If you cancel during a free trial, you will not be charged and your access will end when the trial period expires.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Effective date" at the top of this page and, where required, notify you through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy or need help with a cancellation or refund, please contact us at support@diezapp.com.